First Aid and CPR Course Facts & FAQs
Get the answers to your First Aid & CPR course questions here!
Or Contact Us!
Have questions about our first aid training courses, products, or services? You’re in the right place!
Our FAQs cover everything you need to know—from course details and certification to booking and kit supplies.
If you don’t see your question here, feel free to reach out—we’re happy to help!
FAQS
General Training Information
What courses do you offer?
We offer Standard First Aid & CPR, Emergency First Aid, CPR-only courses, Basic Life Support (BLS), and Pet First Aid. We also offer the babysitting and stay safe courses for youth!
What course do I want to take?
If you are looking to take a first aid course for work:
Under WSIB Regulation 1101, if you have 1-5 workers per shift, someone on each shift needs to have Emergency First Aid.
If you have 6+ workers per shift, someone on each shift needs to have Standard First Aid.
If you are looking to take a first aid course for school:
Almost all school programs require Standard First Aid and CPR Level C
(for example: Early Childhood Education, recreation and leisure)
if in a healthcare field, MAY also require BLS
(for example: nursing, firefighting, PSW, paramedic, dentistry, optometry)
Please refer to our Course Information Section for more information!
How long are the courses?
Standard First Aid & CPR is typically 2 days. We offer this through blended learning where 1 day is completed online, and 1 day in class. Emergency First Aid is 1 day, or 4 hours online and 4 hours in-class (blended). CPR and BLS courses range from 4–8 hours depending on the level.
Do you run courses every week?
Yes, we run weekly public courses in Guelph. Private and on-site group training is also available. Weekday and weekend bookings are available.
Do I need prior knowledge or experience?
No prior experience is needed—our courses are designed for beginners as well as those renewing certification.
Does the training include AED training?
Absolutely! All of our courses include training on the AED (defibrillator)
I need SFA-BLS- are these offered together?
No. These are two separate courses. But we offer combo course discounts! Contact us for your coupon code!
Where is the course located?
We are located at:
211-255 Woodlawn Rd W
Guelph ON
This is the same plaza as the Guelph Drive Test Center and Woodlawn Bowling Alley. The door is in the center of the plaza right beside the Drive Test.
What should I bring to the course?
Comfortable clothing, your online completion certificate (if required), and a willingness to participate in hands-on practice. Course materials are provided.
Blended Learning
Is the training online or in-person?
Regular Certification:
We do our training through blended learning. This means you do 2-8 hours of online, self-paced work and then attend a 2-8 hour in-class session to complete your certification. It's easy as 1-2-3:
1. Online, self paced portion (2-8 hours depending on course type)
2. In-class, instructor led session (2-8 hours depending on course type)
3. Certification!
Recertification:
Our recertification courses remain all in-class. No online portion required- just come to class for 7 hours and get re-certified!
Can I complete the training completely online?
No. In Ontario, online first aid and CPR courses are not WSIB approved and therefore not compliant with legal standards. Our blended program is WSIB approved.
When do I get access to the online training?
You will receive an email with a link from the Canadian Red Cross within 1 business day of your registration.
I can't get onto the online course, what do I do?
Online Troubleshooting:
If you have not received an email from the Canadian Red Cross, please check your junk folder. If you still don't see it please contact us at registrations@kmwoutreach.ca.
If you are getting the "unauthorized account not found" error message, please contact the National Canadian Red Cross Office at 1-877-356-3226. They will be able to help you get access to your course.
Registration & Payment
How do I register?
You can register directly through our website here or contact us to book a private group session.
Is there any discounts available?
Absolutely!
Student: We offer student discounts using the code "student" at checkout.
Combo Course: Take 1 course with KMW Outreach Inc. and get your 2nd course 50% off! Contact us for your coupon code!
Group Packages: Check out our corporate training page for our group rates!
What is your cancellation policy?
Cancellations made 7 days in advance receive a full refund or reschedule. Late cancellations or no-shows may be subject to a fee.
Certification & Renewal
When do I get my certificate of completion?
You will receive a digital copy of your certificate within 24 hours of your course completion. Speak to your course instructor if you need your certificate sooner!
To access your certificate:
Log into your Red Cross profile using the site used for the online portion, or the link sent to you in the email from Canadian Red Cross.
Go to "My Profile>My Certifications". Click on the arrow to the right of the certificate and click "view details". Download your PDF from the pop up!
How long is certification valid?
Most certifications are valid for 3 years. BLS certification must be renewed annually.
Do you provide digital certificates?
Yes, you will receive a digital certificate via email from the Canadian Red Cross after completing the course.
Can I recertify instead of taking the whole course again?
Yes, if your current certification is still valid (not expired), you may be eligible for a shorter recertification course. There is no online component for recertification.
On-Site & Workplace
Do you offer training at our workplace?
Yes, we bring the training to you anywhere in Guelph and surrounding areas.
How many people are needed to book private training?
We require a minimum of 6 participants and have discounts that start at 8 participants. You can learn more about our private training and pricing packages here.
Is your training WSIB approved for Ontario workplaces?
Yes, our training meets WSIB and OHSA requirements.
Don't know what course to take?
Find the course best suited for your group!